Codemasters Online, the European publishers of The Lord of the Rings Online and publishers of the upcoming Jumpgate Evolution games have announced that they are moving all of their customer service in-house. These operations were previously outsourced to third parties.
This move also provides Codemasters Online with the opportunity to offer more flexible and fluid customer service, responding quickly to player feedback and suggestions. With the direct management of customer care now available, all aspects of the service are being completely reviewed in order to ensure that the customer is getting the very best service available.
This move has opened up several new career opportunities available at the company.
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